We use our expertise as a driver for continual improvement. Our certified processes
underpin the work the business undertakes to ensure our products and services meet or
exceed the needs and expectations of our customers. Our quality system covers all
activities that impact the services we offer to our customers and is fully embedded into
our overall business management systems. It ensures that we uphold the following
- We communicate with and listen to our customers.
- We are proactive in anticipating the needs and expectations of our customers.
- We safeguard our customers and ourselves by maintaining statutory and regulatory
- We provide marketing, technical and support information that is readily accessible
and easy to understand.
- We continually strive to improve our operating processes, products and services for
the benefit of our customers.
By aligning our business processes with requirements set out in the following standards,
we are able to assure customers of our ability to deliver unrivalled levels of service
and product quality.
Among business enterprises, the Micro, Small and Medium Enterprises (MSME) deserve special attention. Though MSMEs are small investment enterprises, their contribution to the Indian economy is very significant.
ISO certification is a seal of approval from a third party body that a company runs to one of the international standards developed and published by the International Organization for Standardization (ISO).